Change Tools… Tool: 3-Level Questioning Technique What is it? This is a technique to help draw more information out of people by using a structured approach to open questions. Open questions are ones that require more than a simple Yes/No answer (which are referred to as closed questions). The 3-Level question technique ... Read More

Change Tools… However big or small your change, you need people to move along in the desired direction. If you’re stuck somewhere on the change journey, this section can help. It uses the idea of a ‘Change Curve’ to help you understand the journey people take when faced with change ... Read More

Celebrating the launch of the National Change Toolkit and only one month in we have generated a fantastic interest with over 200 individuals registering to access the wide range of change tools available on the site. With daily interest in both the change toolkit registration and the twitter account, momentum ... Read More