When employees feel that they have a say in decisions that affect them and they know that management is listening to their ideas for removing obstacles to change they become increasingly motivated.

The best change programmes reinforce core messages through regular, timely advice that is both inspirational and actionable.

Change is a personal journey as well as an institutional one.

Ownership is often best created by involving people in identifying issues and crafting solutions.

Address the human side of change systematically.

One of the first action steps in implementing change is to create a sense of urgency.